Terms of Service
These terms cover your use of the velko.agency website. They are separate from any service contract you sign with us to deliver paid work. The service contract always governs the paid engagement; this document governs the website itself.
01 About these terms
The velko.agency website is operated by Velko, a sole proprietorship of Mwikhwm Basumatary based in Assam, India ("Velko", "we", "us"). By visiting the site, contacting us through it, subscribing to the newsletter, or booking a call, you agree to the terms below. If you do not agree, please do not use the site.
02 What the website is for
velko.agency is a marketing website. It describes who we are, what services we offer, how we think about community operations, and how to get in touch. It is not the place where paid services are delivered, and nothing on it should be read as a binding service offer.
Paid engagements are governed by a separate written agreement between Velko and the client. If anything on the website contradicts that signed agreement, the signed agreement controls.
03 Acceptable use
When using the site, you agree not to:
- Submit false or misleading information through the contact form, newsletter, or booking widget.
- Use the site to send spam, harass anyone at Velko, or impersonate another person.
- Attempt to break, probe, scrape, or overload the site or any of the third-party services embedded in it.
- Use the site or any content from it to train machine learning models without our written permission.
- Reproduce, republish, or commercially exploit any part of the site without permission, beyond fair-use reference and standard browser caching.
04 Intellectual property
Unless stated otherwise, the text, layout, design system, copy, images, logos, and the Velko name on velko.agency are owned by Velko and protected under applicable copyright and trademark law. You may share short excerpts for editorial purposes (reviews, articles, social posts) with credit and a link back to the source.
Where we display third-party logos (for example, client logos in case studies), those marks remain the property of their respective owners and are used with permission or for nominative reference only.
If you submit content to us (a message, a brief, an attachment), you keep ownership of it. You grant us a limited licence to use that content for the purpose you submitted it (to respond, to scope work, to deliver an engagement).
05 Third-party services and links
The website embeds and links to third-party services including Formspree, Kit, Calendly, Cloudflare, and font providers. When you use those services on our site, you are also subject to their terms. We pick our processors carefully but we do not control them. If a third-party service fails, we are not responsible for the failure; we will work in good faith to resolve any disruption you experience.
06 Newsletter
If you subscribe to the newsletter, you can unsubscribe from any email we send by clicking the unsubscribe link at the bottom of that email. We may also remove subscribers who repeatedly bounce, mark our emails as spam, or appear to have signed up without intent.
07 Bookings and inquiries
Booking a call or submitting an inquiry through the site does not create a service contract. It begins a conversation. A paid engagement only exists once both parties have signed a written service agreement and the setup invoice for the engagement has been paid.
08 Disclaimer
The website and all content on it are provided "as is" and "as available". We do not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components. Nothing on the website is a guarantee of any specific outcome from any service we offer. Community growth, member counts, conversion, and revenue impact depend on factors outside our control including your product, audience, and market conditions.
09 Limitation of liability
To the maximum extent allowed by law, Velko is not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website, including lost profits, lost data, or business interruption. Our total liability arising from your use of the website is limited to ₹10,000 (Indian Rupees ten thousand) or the equivalent in your local currency, whichever is greater.
For paid engagements, the liability cap stated in your signed service agreement governs that engagement and supersedes this section for matters arising under that agreement.
10 Indemnity
You agree to indemnify and hold Velko harmless from any third-party claim that arises from your misuse of the site, your breach of these terms, or content you submit to us that infringes someone else's rights.
11 Termination
We may suspend or terminate your access to the website (including the newsletter or the contact form) at any time if you violate these terms or use the site in a way that creates risk for us or for other users. You can stop using the site at any time.
12 Privacy
Your use of the site is also subject to our Privacy Policy and our Cookie Policy. By using the site, you consent to the practices described in those documents.
13 Changes to these terms
We may update these terms as the site evolves or as the law changes. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after a revision is your acceptance of the updated terms. Material changes will be flagged where practical.
14 Governing law
These terms are governed by the laws of India. Any dispute arising from your use of the website will be resolved in the competent courts of Assam, India. Before any formal action, both parties agree to attempt good-faith resolution by email.
15 Contact
Questions about these terms can be sent to hello@velko.agency.